Return Policy
In our webshop, we want you to be satisfied with your purchase. If for any reason you are not satisfied with the product you have received, we offer an exchange and return policy to make your purchase as hassle-free as possible.
Please read the following information carefully and contact our customer service department if you have any questions.
Satisfaction is our top priority. If for any reason you are not satisfied with your purchase, we offer you the option to return the product within 14 days of receipt.
Below you will find the steps to return a product:
1. Contact us via our customer service. Please state your order number and the reason for the return in your message.
2. We will then send you the return address along with a return form. Make sure you send your package with Track & Trace.
** We need a tracking number for the return shipment. Without the tracking number, we cannot check the parcel tracking details and provide the appropriate service. **
3. Pack the product carefully and send it to the address you received from us. Please ensure that the product is returned in its original condition and packaging.
4. Finally, we will refund the purchase price within 14 days of receipt of the return to the account number provided.
Please note: The right of return only applies to products that are returned in their original condition and packaging. If the product or packaging is damaged, we cannot accept the return and will not refund any costs.
We hope you are happy with your purchase, but if not, we will be happy to help you return the product. Please feel free to contact us if you have any questions about our returns policy.
If the product is damaged or the packaging is more damaged than necessary to try out the product, we may pass this depreciation of the product on to you. So please handle the product with care and make sure it is well packaged when you return it.
Please note: You are responsible for the return shipping costs. Please make sure that the shipment is sent by registered mail with a tracking code so that we can provide a proper service.
Please read the following information carefully and contact our customer service department if you have any questions.
Satisfaction is our top priority. If for any reason you are not satisfied with your purchase, we offer you the option to return the product within 14 days of receipt.
Below you will find the steps to return a product:
1. Contact us via our customer service. Please state your order number and the reason for the return in your message.
2. We will then send you the return address along with a return form. Make sure you send your package with Track & Trace.
** We need a tracking number for the return shipment. Without the tracking number, we cannot check the parcel tracking details and provide the appropriate service. **
3. Pack the product carefully and send it to the address you received from us. Please ensure that the product is returned in its original condition and packaging.
4. Finally, we will refund the purchase price within 14 days of receipt of the return to the account number provided.
Please note: The right of return only applies to products that are returned in their original condition and packaging. If the product or packaging is damaged, we cannot accept the return and will not refund any costs.
We hope you are happy with your purchase, but if not, we will be happy to help you return the product. Please feel free to contact us if you have any questions about our returns policy.
If the product is damaged or the packaging is more damaged than necessary to try out the product, we may pass this depreciation of the product on to you. So please handle the product with care and make sure it is well packaged when you return it.
Please note: You are responsible for the return shipping costs. Please make sure that the shipment is sent by registered mail with a tracking code so that we can provide a proper service.