Frequently Asked Questions
General information about Mote Livet
Mote Livet welcomes you to our online store where we offer an extensive selection of the latest fashion trends, innovative smart appliances and stylish home accessories. We are dedicated to fulfilling the wishes of our valued customers and providing the highest level of quality service. At Mote Livet, we aim to exceed your expectations and strive to provide an excellent shopping experience while helping you unleash your personal style and enrich your life with the latest and most desirable products on the market.
Can you trust that our offers are reliable?
You may wonder why we offer products at such attractive prices. Our reliability is based on our smart sourcing strategy and direct cooperation with suppliers, which enables us to work cost-efficiently. This allows us to offer our products at competitive prices without compromising on quality.
I have a complaint, what should I do?
If you ever have a complaint, we will be happy to help you in the best possible way. We want to ensure that your concerns are taken seriously and resolved as quickly as possible.
Please do not hesitate to tell us about your complaint in detail. You can do this conveniently by emailing support@motelivet.com Our dedicated customer support team will deal with your request immediately and will endeavor to find a satisfactory solution.
Your satisfaction is our top priority and we strive to address your concerns as efficiently and effectively as possible. We thank you for your trust in Mote Livet and look forward to helping you.
Ordering and paying:
How does the ordering process work?
How does the ordering process work?
At Mote Livet we want to make sure that your shopping experience is as smooth as possible. Ordering your desired product is quick and easy:
- Select your product: Select the product you want and click on "Add to cart".
- View shopping cart: You will be automatically redirected to your shopping cart, where you will see an overview of your selected items.
- Proceed to checkout: Click on the "Proceed to checkout" button to continue to the checkout process.
- Enter personal information: Enter your personal information so that we can process and ship your order correctly. Don't worry, your details are safe with us.
- Choose your payment method: you have the choice of several reliable payment methods to complete your purchase securely and at no additional cost.
- Confirm your order: Review your order, including the products you have selected and the total amount. If everything is correct, confirm your order.
Is it safe to order from us?
It is absolutely safe to order from us! We understand how important security is to our customers and that is why we have taken extensive measures to ensure that all your orders are processed safely and carefully.
Here are some reasons why you have nothing to worry about:
Secure payments: Our website uses advanced security technologies to ensure that your payment information is always safe. We work with trusted payment providers to offer you the highest level of security.
Data protection: We attach great importance to your privacy. Your personal data is handled with the utmost care and is only used to process your order. We never share your data with third parties.
Customer satisfaction: Our dedicated customer service team is ready to answer all your questions and solve any problems you may have. We are here to help you and make sure your purchase goes smoothly.
Transparency: We pride ourselves on our honesty and transparency. You can track the status of your order at any time and will receive a confirmation email with all relevant information once your order has been placed.
So, yes, it's absolutely safe to order from us. You can shop with peace of mind and enjoy the great products and service we offer. Thank you for your trust in Mote Livet!
What payment methods do we offer?
At Mote Livet, we want to make your payment experience as convenient and diverse as possible. We currently support several reliable payment methods so you can choose what suits you best.
Can I cancel my order?
Once you have placed an order, you have the option to cancel it within 24 hours. If you wish to cancel your order, please contact us by email at support@motelivet.com and we will be happy to assist you with this process.
Delivery: Shipping costs and delivery times:
We understand that shipping costs and delivery times are important considerations when placing your order and we would like to keep you informed.
Free Shipping: We are pleased to announce that shipping is completely free for all orders placed with us. So you don't have to worry about additional shipping costs.
Delivery times: Our average delivery time is usually between 8 and 12 days. It is important to note that we ship our products directly from our suppliers. This means that delivery times can be a little longer than you may be used to. We do our best to ensure that your order arrives quickly and safely.
We understand that you want to receive your order as quickly as possible, and we work hard to make sure this happens. However, if you have any questions about the status of your order or the expected delivery date, please do not hesitate to contact our customer service team. We are ready to answer all your questions and provide you with all the necessary information about your delivery. Your satisfaction is our top priority and we strive to deliver your order on time and in perfect condition.
Returns: How can I arrange a return?
If you are not satisfied with your order, we understand that you may wish to arrange a return. Find out more about our returns policy here:
Return period: you have the right to return your order within 14 days of receipt. We want you to be completely satisfied with your purchase, so take your time to consider your decision.
Shipping costs: Please note that you, the customer, are responsible for all shipping costs associated with the return. We strongly encourage all of our customers to ship returns with a tracking option, as we are not responsible for lost returns.
Exceptions: Please note that for hygiene reasons, certain products cannot be returned. These include underwear, swimwear and beauty products. This policy is based on public hygiene and safety concerns.
Contact us: Before making a return, please contact our customer service team by email at support@motelivet.com Our dedicated team is ready to assist you and will provide you with the necessary instructions and support to make your return a smooth process.
What do you do if you have received a defective or incorrect product?
We sincerely apologize for any inconvenience caused by receiving a defective or incorrect product. Your satisfaction is our highest priority and we are here to help. Please follow the steps below:
Contact us immediately: Email us immediately at support@motelivet.com and tell us about your problem. Send us a clear picture of the defective product you have received. We will do everything in our power to resolve your issue as quickly as possible.
Quick Response: We will respond to your email within 24 hours to ensure your issue is dealt with quickly. Your convenience is important to us.
Solution oriented: Our dedicated team will solve your problem in the best possible way. We may send you a replacement product, arrange a refund or take other appropriate steps to ensure your satisfaction.
How do I know which size is right for me?
Each product has its own size chart, which you can easily find on the respective product page. We recommend that our customers use this size chart as a useful tool when choosing the right product size based on their measurements. You can find the size chart by scrolling down on the product page.
Do you have any further questions?
If you have any further questions or concerns, please do not hesitate to contact our customer service team. We also offer you the opportunity to contact our customer service in person, and you will be helped by one of our employees.
We recommend that you first read our frequently asked questions to see if you can find an answer to your question there. If not, we are at your disposal via e-mail at support@motelivet.com Your shopping experience is important to us, and we are here to ensure that you get the best possible service.